Privacy Policy

Our aim is to provide you with detailed information on processing of your personal data irrespective of whether you just browsing in our websites Rawpowders.com, Rawpowders.co.uk, Rawpowders.de, Rawpowders.lt, Rawpowders.se, Rawpowders.es, Rawpowders.eu (hereinafter the “Site”) or  communicate with us by way of personal meetings, electronically (e.g. mobile apps or websites) or in any other way you prefer. The present Privacy Policy applies to you, if your data is processed by Sporto Inovacijos, UAB.

The terms "you," "your," "yours" and "User" refer to the entity/ person/ organization using our Site or in other way provide personal data to us. When this Policy mentions “we”, "us," and "our" it refers to Sporto Inovacijos, UAB company incorporated under laws of Lithuania (hereinafter “RawPowders”) and its subsidiaries and affiliates.

We care about the protection and privacy of your personal data and the purpose of this Policy (hereinafter the ‘Policy’) is to inform you about ways in which the RawPowders collects, uses and shares your personal data provided to us or collected by us in any other manner. The aim of this Policy is to ensure fair and transparent collection and use of your information.

Devote some of your time to look through the Policy and in case of any query, do not hesitate to contact us by email support@rawpowders.com. We assume that all Users of this Site have carefully read this Policy and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site.

Going forward there may be changes in our Policy, therefore, we encourage you to periodically review it.

Your personal data are processed in line with the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”), Law on the Protection of Personal Data as well as other legislation.

Personal Data means any information relating to you which you yourself have provided or which we obtain from other sources and which enable to identify you. It may be your name, surname, personal ID number, contact information, information relating to agreements you have concluded with RawPowders, etc.

Data Subject (you) means a natural person (customer, user, his or her representative) whose personal data we obtain and use further.

For the purposes of this Policy, the terms used in the GDPR and other regulatory acts shall apply.

This Privacy Policy is governed by our Terms and Conditions. This Privacy Policy does not apply to any third-party websites and apps that you may use, including any that are linked to in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links. 

What personal data we collect?

Information we ask you to provide. When creating account or using our services, we collect your personal data. We may also collect information such as your age (to make sure you are allowed to use our Services) or your address for delivery purposes.

Signup and account information. When you sign up to as a User, we require you to provide minimum information – your first name, surname, e-mail address, telephone, and password.

Chats, Messaging. When you communicate with us through support email or any other may, we collect information about your communication and any information you choose to provide or disclose. In order to answer to your request, we may access information provided by email, chats, purchase history, etc.

Payment Information. To order Products on our Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store all credit card information. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. All payment data is stored by Six Payments, Straal and Paysera. You may find their privacy policy link(s) here: Six Payments ; Straal ; Paysera.

Your provided information. We collect data from surveys, feedback, and other similar data.

All Personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information that we collect automatically. We collect information from you and about your device. This includes data about your software, the operating system version you use when accessing our Site, your Internet Protocol (IP) address, precise geolocation information, unique device identifiers, and  your usage data (such as weblogs, time spent on a URL, etc.).

Information that we collect from third parties. We may share and/or collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. For example we use services like Google Analytics, which use cookies and other tracking technologies to gather usage data that allows us to improve our products and services. 

The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data.

Cookies. Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. For more about our uses cookies please check our Cookie Policy.

What are our purposes for collecting and using your personal data?

We collect and use your personal data that you provide to us yourself or that we obtain from other sources for the following main purposes:

To be able to identify you and create the account. Personal identification information is collected and processed for the purposes of your identification.

To provide you with a consultation, answer your request and to assess your needs.

To be able to advice you, to render our services and goods to you and duly perform our contractual obligations.

To exercise the responsibilities required under relevant legislation.

To be able to control our daily transactions and protect our legitimate interests.

To fix issues or problems with our products and services.

To prevent abuse of the products and services we offer. 

To send you marketing information.

To improve our services and goods quality. We may use your information to request feedback and to contact you about your use of our Services.

To prevent fraud. In case we have a suspicion about the payments, we may ask to provide us proofs of the identity of the User. In such cases we keep provided information only for identification purposes and this data is deleted straight after the identification is confirmed.

To be able to send general type direct marketing offerings, we collect and use your name, surname, telephone communication number, e-mail address. To provide direct marketing offerings (by phone, e-mail, mobile apps) that answer your needs. If you disagree that your personal data are used for the purpose of direct marketing, please inform us immediately about it.

To make sure your participation in loyalty programs, we use data on contracts and other transactions you have concluded with us and information we receive when you use our services or buy from us goods.

To be able to communicate with us, among other things, to reply to your queries and requests regarding services or goods and to receive your feed-back.

What gives us the right to access and use your personal data?

We access and use your personal data if any of the following applies:

• you intend to conclude or have concluded an agreement (order) with us;

• you have given your consent;

• processing of personal data is possible on the basis of legislative acts;

• for the purposes of our legitimate interests.

To whom do we provide your personal data?

We may share your information with third parties that we use to provide and support our Services. These parties provide services such as payment collections, shipping, or data storage.

Your data may be transmitted to:

• RawPowders group companies;

• banks, payment gateways and other financial institutions and service providers involved in the performance of a transaction executed with you;

• companies providing marketing, event organization and related services;

• our professional advisers, accountants and auditors;

• shipping companies such as DPD, Venipak or Bizzy Bee;

• email and marketing automation platform such as Omnisend. Your data may be transferred to the platform for processing in accordance with their Privacy Policy.

We, for the purpose of processing of personal data referred to in the present Policy, may attract other service providers. We seek to ensure that service providers are complaint with the requirements of the GDPR, laws, the present Policy as well as other requirements of legal acts. The relationship between us, as a data controller, and a definite data processor, other than in cases where such relationship is provided by laws or any other legislation, is set in in written contract or in terms and conditions stated in writing.

Usually we process and store your personal data in the territory of the European Union or the European Union Economic Area (EU/EEA), however, we can transfer your personal data outside the EU / EEA, for instance, where it is necessary for the conclusion and performance of an agreement

We may also disclose your information to third parties: 

• where required by law or regulatory requirement, court order or other judicial authorization, 

• in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; 

• in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business; 

• to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services; and 

• to protect the vital interests of an individual.

Do we collect personal data from minors?

This Site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Site or our Services.

We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

Do we collect sensitive information?

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.

Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe it might contain sensitive data.

How long do we store your data?

We store your data no longer than it is required for the purposes for which they have been collected or for a period as provided by legislation. Where your personal data is no longer required we will ensure it is securely deleted.

If you are willing to stop us using your personal data, you shall request to close your account and delete your personal information. 

Please be informed that we may retain some of your personal data even after deletion of your account in such cases:

• as long as it is necessary for our legitimate business interests;

• the extent is necessary in order to comply with our legal obligations, for example for taxes, legal reporting or auditing;

• to resolve the disputes;

• to enforce our agreements.

What is the level of your personal information security?

The security of your personal data is very important to us. We use various security ensuring technologies and procedures with the aim to protect your personal information from illegal access, usage or disclosure. Our suppliers are carefully selected, we require that they use appropriate measures that can secure your confidentiality and ensure your personal data security. 

Regardless of the measures taken to protect your personal information, we cannot guarantee the absolute protection. The security of information transfer via email or by mobile communication in some cases cannot be ensured for reasons not dependent on us. We encourage you to set strong passwords for your User account an avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

What are your rights?

Upon your written request, we will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account, or by contacting us by the contacts provided below. We will respond to your request within a reasonable timeframe.

You have the following rights:

• the right to request that we provide you access to your personal data;

• the right to request rectification of incorrect, inaccurate or incomplete data;

• the right to limit the processing of your personal data until, at your request, the lawfulness of your personal data processing is checked;

• the right to request erasure of personal data;

• the right to disagree with personal data processing for direct marketing purposes, including profiling, and when personal data are processed aiming at our legitimate interests;

• the right to request to transfer your personal data to another controller or provide directly in a format that is convenient for you (applicable to the personal data, which you have provided yourself and which are processed by automated means on consent basis or on agreement conclusion and performance basis);

• the right to withdraw your consent without any impact on the use of your personal data that was performed before the withdrawal of the consent;

• the right to lodge a complaint to the State Data Protection Inspectorate.

How will you exercise your rights?

We take every effort for the implementation of your rights and for answering any and all questions that arise to you regarding the present Policy and matters envisaged in it. You may lodge a request regarding the exercise of the above-indicated rights as well as any complaints, notices or requests (hereinafter the ‘Request’) to us by e-mail support@rawpowders.com.

We will reply to your Request within a period of not more than 30 (thirty) calendar days since the day of receipt of the Request. In exceptional circumstances, which require additional time, we will, by giving you a relevant notice, have the right to extend the deadline for the submission of the requested data or for the consideration of claims set out in the Request up to 60 (sixty) calendar days after the day of your referral.

We will refuse to satisfy your Request by giving a substantiated response in case any circumstances set out in the GDPR or other legislation are determined upon giving you a relevant written notice.

What are the personal data protection principles that we observe?

The principles we observe when collecting and using your personal data entrusted to us as well as personal data obtained from other sources are as follows:

• your personal data are processed in a legitimate, fair and transparent manner (the principle of legality, fairness and transparency);

• your personal data are collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes (principle of purpose limitation);

• your personal data are adequate, relevant and only such that are required in relation to the purposes for which they are processed (principle of data minimisation);

• processed personal data are accurate and, where necessary, kept up to date (principle of accuracy);

• your personal data are kept in a form which permits identification of data subjects for no longer than it is necessary in view of the purposes for which the data are processed (principle of retention limitation);

• your personal data are processed in such a way that application of relevant technical or organisational measures would ensure adequate personal data security, including protection from unauthorised data processing or unlawful data processing and from accidental loss, destruction or damage (integrity and confidentiality principle).

Our undertakings

In the process of collecting and using your personal data entrusted to us as well as those obtained from other sources, we do undertake as follows:

• to process your personal data for explicit and legitimate purposes only;

• to refrain from processing your personal data for purposes other than those stated in the present Policy, unless otherwise laid down by relevant legislation;

• to process your personal data lawfully, accurately, in a transparent manner and so that accuracy, identity and security of the processed personal data is ensured;

• to ensure that superfluous personal data are not processed;

• to process your personal data no longer than it is necessary for the purposes for which personal data are processed;

• be responsible for the observance of the principles laid down in the present Policy and be able to prove their observance;

• to perform other duties arising from the legislation.

Privacy policy expiry and amendments

The present Policy shall take effect on 3 November 2020. If we change our privacy policies and procedures materially, we will post those changes to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. 

Changes to this Privacy Policy are effective when they are posted on this page. 

When we change the policy in a material manner we will update the ‘effective date’ at the top of this page, and we may also notify you of the change via email or other prominent notice posted on this site or in your account. 

UAB "Sporto Inovacijos" 

Registration code:  303326709

VAT: LT100009276913

Address: Kęstučio g. 55-15, LT-44306 Kaunas

Tel.: +441473927773  

Email: support@rawpowders.com